THE DECISION PLATFORM
WhatsApp, ready to run
Choose. Adapt. Run.
The WhatsApp integration is how you chase a document from someone who will never open an email. Floowed asks for what is missing, reads the photograph they send back, and carries on with the case.
THE INTEGRATION
What the WhatsApp integration does
WhatsApp is messaging, where your customers already are. Floowed connects to it, reads what a decision needs, and puts the outcome back where your team already works. Nothing migrates and nothing is replaced.
Some of what we read from WhatsApp
- Replies to a message we sent
- Photographs of documents, which is usually how they arrive
- The answer to a question, in the customer's own words
Some of what we write back to WhatsApp
- The request for what is missing
- A reminder, on the schedule your rules set
- Confirmation once the case clears
Examples, not a list of limits. A decision can read anything the WhatsApp API exposes and write back wherever it allows it, so tell us what yours needs to see.
WhatsApp is stricter than email and the rules shape the design. You can only message someone freely for twenty-four hours after they last wrote to you; outside that window every business-initiated message must use a template Meta has approved in advance. So chases are templated by necessity, and the conversation that follows is free. Plan the templates before the flow.
THE LIBRARY
Decisions that run on WhatsApp
These are library flows, already built. Choose one, adapt it to your systems and your rules, and Floowed runs every case: reading and interpreting what arrives, chasing what is missing, and deciding what happens next.
- Supplier onboardingProcurement
- Employee offboardingPeople
- Claims intakeInsurance
- Customer onboardingBanking
- Vendor risk reviewRisk
- Credit limit increasesFinance
- Tenant screeningReal estate
- Contractor clearanceConstruction
- Refunds and goodwillRetail
- Loan approvalLending
- Crew sign-onShipping
- Property closing checksLegal
These are where WhatsApp comes up most. A decision is described rather than picked from a menu, so if yours is not here, it is a conversation rather than a no.
AND FURTHER
It goes further than WhatsApp
The same decisions reach the systems most platforms cannot. Core banking, credit bureaus, KYC providers and insurance cores have no app to install: they start with an agreement and credentials issued to you. Some are a modern OAuth API once you have them, others are SFTP, SOAP or mTLS. We connect whichever it turns out to be.
- Notion
- Sage
- Experian
- Equifax
- Guidewire
- SAP
- Temenos
- Salesforce
- Mambu
- Duck Creek
- NetSuite
- Plaid
Not listed is not the same as not possible. We connect over REST, OAuth, API keys, webhooks, SFTP, SOAP, mTLS and direct database reads, so if a system has an interface of any kind we can reach it. Ask us about the one you are worried about.
SETUP
How the WhatsApp integration connects
Choose
Pick the decision from the library. It arrives already built, carrying what earlier runs taught it.
Adapt
Connect WhatsApp using WhatsApp Business Platform, through a provider you choose, then set the rules and the gates to yours. You decide how much it decides.
Run
Every case runs the same way, with the reasoning attached and a full audit trail. Anything sensitive waits for a person.
NEARBY
More integrations in communication
- Google Calendar
- Slack
- Microsoft Teams
- Outlook
- Microsoft 365
- Twilio
- Gmail
- Whatsapp Business
QUESTIONS
WhatsApp integration FAQ
Does Floowed integrate with WhatsApp?
Yes, through the WhatsApp Business Platform, on a number you own, via a provider you choose.
How does the WhatsApp integration connect?
You bring a WhatsApp Business number and its provider account. We send and receive on it, so the conversation stays on your brand rather than on ours.
What can Floowed do over WhatsApp?
Chase what a case is missing, read the photograph that comes back, and confirm when it clears. In a lot of markets a photographed document over WhatsApp is the only way the document ever arrives.
Are there rules about messaging customers?
Yes, and they matter. Outside a twenty-four hour window from the customer's last message, business-initiated messages must use templates Meta approved beforehand. We design chases around that rather than pretending it away.
Is WhatsApp data secure?
Messages pass through Meta and your provider, so we treat what crosses it as ordinary personal data: minimised, retained to your schedule, and never used to carry more than the case needs.
What does the WhatsApp integration cost?
Nothing extra from us. Integrations are included, and you pay for the work Floowed does on a case. Meta bills conversations through your provider separately.
Start with WhatsApp. Add the rest.
Free to try, no card, no sales call. We front you $80 of credits to run the first cases.