These Terms of Service ("Terms") form a legally binding agreement between Floowed Pte. Ltd., a company incorporated in Singapore ("Floowed", "we", "us", or "our"), and the person or entity accessing or using the Service ("Client", "you", or "your").
By accessing, registering for, purchasing, or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" and "your" will refer to that entity. If you do not agree to these Terms, you must not access or use the Service.
In these Terms:
"Account" means the registered account through which you access and use the Service.
"Authorized Users" means your employees, contractors, and other personnel whom you permit to access and use the Service on your behalf.
"Client Data" means all data, documents, content, information, credentials, prompts, workflow inputs, workflow outputs, and other materials submitted to, uploaded to, transmitted through, or processed by the Service by or on behalf of you.
"Credits" means the units of platform usage consumption allocated to your Account or purchased by you, and used to access workflows, processors, automations, integrations, API calls, or other Service functionality.
"Documentation" means any user guides, product descriptions, technical materials, pricing descriptions, or usage instructions made available by Floowed for the Service.
"Order Form" means any ordering document, checkout page, subscription screen, pricing page, proposal, statement of work, or similar commercial document accepted by you and Floowed that describes the applicable subscription plan, pricing, Credits, and related commercial terms.
"Privacy Policy" means Floowed's privacy policy, as updated from time to time.
"Service" means the Floowed hosted software platform, including associated workflows, processors, automations, integrations, user interfaces, and related services made available by Floowed.
"Subscription Term" means the subscription period specified in the applicable Order Form or, if no period is specified, the recurring billing period selected by you at signup.
You may use the Service only if you are legally capable of entering into a binding contract and are not prohibited from doing so under applicable law.
If you are using the Service on behalf of a company or other organisation, you are responsible for ensuring that all Authorized Users comply with these Terms, and you remain fully liable for all acts and omissions of your Authorized Users.
Subject to these Terms and timely payment of all applicable fees, Floowed grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable Subscription Term to access and use the Service for your internal business purposes.
We may modify, enhance, update, replace, or discontinue features, functionality, processors, integrations, or parts of the Service from time to time. We will use commercially reasonable efforts to avoid materially reducing the core paid functionality of the Service during an active Subscription Term, except where such change is necessary for security, legal, regulatory, technical, or third-party dependency reasons.
Any beta, pilot, preview, early access, evaluation, or similar features are provided on an "as is" and "as available" basis, may be changed or withdrawn at any time, and may be subject to additional terms.
You must provide accurate, complete, and current information when creating an Account and must keep that information updated.
You are responsible for:
If your Account includes administrative users, those users may manage settings, billing, users, integrations, workflow permissions, usage limits, and data access. You are responsible for the acts and omissions of your administrative users.
Your Subscription Term begins on the date your subscription is activated and continues for the period stated in the applicable Order Form or billing settings.
Unless otherwise stated in an Order Form, subscriptions automatically renew for successive periods equal to the then-current Subscription Term unless cancelled before the next renewal date.
You may cancel your subscription through the Service or by written notice to Floowed. Unless required by law or expressly agreed by Floowed in writing, cancellation does not entitle you to a refund for fees already paid.
You may upgrade, downgrade, or otherwise change your plan where permitted by the Service. Plan changes may take effect immediately or at the start of the next billing cycle, as specified in the platform or applicable Order Form.
All fees are payable in advance unless otherwise agreed in writing. Your access to the Service is conditional upon successful payment of all applicable fees.
You authorize Floowed and its payment processors to charge your selected payment method for all subscription fees, overage charges, purchased Credits, auto-top-ups, applicable taxes, and other amounts due under these Terms.
Platform usage may be measured in Credits. Your subscription plan or Order Form determines the Credits allocated to your Account for each billing cycle.
If your available Credits are exhausted, Floowed may suspend or restrict some or all Service functionality, including active workflows, queued runs, processors, automations, or integrations, until your Credits are replenished, your next billing cycle begins, or additional Credits are purchased. Floowed is not liable for delayed, skipped, or failed workflow executions resulting from exhausted Credits, budget caps, payment failures, or suspension settings.
Where available, you may enable automatic top-ups, overages, budget extensions, or similar billing features through the Service. Any usage cap, billing threshold, auto-top-up, or payment authorization configured by you or your authorized administrator within the platform is binding and enforceable.
Unless expressly stated otherwise in an Order Form, unused Credits expire at the end of the applicable billing cycle. Credits are non-transferable, non-refundable, and have no cash value.
Floowed may change the Credit consumption rate applicable to workflows, processors, integrations, API calls, automations, or other Service functionality. If such change is materially adverse, Floowed will provide at least thirty (30) days' prior notice, and the revised rate will apply no earlier than the next billing cycle following that notice.
If any payment is overdue or fails, Floowed may suspend or terminate your access to the Service, disable workflows, revoke Credits, or require updated billing information before restoring access.
All fees are exclusive of taxes, duties, levies, withholding taxes, GST, VAT, sales taxes, or similar governmental charges, unless expressly stated otherwise. You are responsible for all such taxes except taxes based on Floowed's net income.
Except as required by law or expressly agreed by Floowed in writing, all fees and charges are non-cancellable and non-refundable.
Floowed may change its subscription fees, plan pricing, overage charges, purchased Credit pricing, and other charges for the Service from time to time by providing prior notice through the Service or by email.
For subscriptions purchased on a month-to-month, auto-renewing, or other non-committed basis, any pricing change will apply no earlier than the start of the next billing cycle or renewal term following at least thirty (30) days' prior notice.
For subscriptions purchased on a committed term basis, the subscription fees and plan pricing stated in the applicable Order Form will remain unchanged during the then-current committed term, unless otherwise expressly stated in the applicable Order Form or agreed in writing by the parties. Any pricing change for a committed term subscription will apply no earlier than the start of the next renewal term.
For clarity, this Section 6.11 does not limit Floowed's right to change Credit consumption rates under Section 6.7.
You must not, and must not permit any other person to:
You are solely responsible for:
The Service is a technology platform only and does not provide legal, regulatory, accounting, tax, audit, investment, lending, credit, employment, compliance, or other professional advice.
If you use the Service for workflows involving regulated sectors or activities, including lending, payments, employment, healthcare, identity verification, KYC, AML, or personal data processing, you remain solely responsible for determining whether your workflows, notices, consents, recordkeeping, reviews, approvals, and outputs comply with all applicable laws and regulatory requirements. Any output generated by the Service must not be treated as a substitute for human judgment, internal review, or professional advice.
The Service may interoperate with third-party services, APIs, platforms, software, data providers, email providers, cloud services, and other external systems ("Third-Party Services").
Where you provide your own API keys, credentials, accounts, or subscriptions for Third-Party Services, you are solely responsible for:
For certain processors or integrations, Floowed may procure or manage the relevant third-party service and reflect related costs through Credits, usage pricing, or other charges.
Floowed does not control and is not responsible for the availability, accuracy, legality, performance, security, uptime, pricing, acts, omissions, or changes of any Third-Party Service. If a Third-Party Service becomes unavailable, changes functionality, changes pricing, restricts access, or ceases to interoperate with the Service, Floowed will not be liable for resulting disruption.
Floowed is not responsible for errors, omissions, delays, failures, or inaccurate results arising from Client Data, customer-configured workflows, prompts, mappings, instructions, routing rules, approvals, connected Third-Party Services, or third-party data sources.
As between the parties, Floowed and its licensors own all right, title, and interest in and to the Service, Documentation, software, processors, nodes, interfaces, templates, workflows provided by Floowed, platform architecture, know-how, and all related intellectual property rights.
Subject to these Terms, Floowed grants you only the limited usage rights expressly stated in these Terms. No ownership rights are transferred to you.
As between the parties, you retain ownership of the specific business rules, workflow configurations, prompts, mappings, and Client Data that you create or submit, to the extent independently protectable by law. Floowed retains ownership of the underlying platform, software, processors, orchestration engine, interfaces, templates, and system architecture used to create, run, or host such workflows.
If you provide suggestions, feedback, ideas, improvement requests, or recommendations relating to the Service, Floowed may use them without restriction and without obligation to you.
As between the parties, you retain all right, title, and interest in and to Client Data.
You grant Floowed a non-exclusive, worldwide, limited right to host, copy, process, transmit, store, display, and otherwise use Client Data only as necessary to:
To the extent Floowed processes personal data, such processing will be handled in accordance with the Privacy Policy and any separate written data processing terms agreed between the parties, if applicable.
Floowed will implement and maintain commercially reasonable administrative, organisational, physical, and technical safeguards designed to protect Client Data against unauthorized access, use, disclosure, alteration, or destruction.
You acknowledge and agree that the Service may use third-party infrastructure, subprocessors, cloud providers, communication providers, and integration partners to host, transmit, or process Client Data as reasonably necessary to provide the Service. If you configure a workflow to send Client Data to a Third-Party Service, you authorize that transmission as part of your use of the Service.
You acknowledge that Client Data may be processed in Singapore and other jurisdictions where Floowed or its service providers operate. Where personal data is transferred outside Singapore, the parties remain responsible for complying with applicable law.
During an active subscription, Client Data may remain accessible through the Service, subject to the Service's functionality and your plan limits. Following termination or expiration, Floowed may retain Client Data for a limited period for backup, legal, security, fraud prevention, billing, or operational purposes, after which it may delete Client Data in accordance with its retention practices.
Unless expressly stated in an Order Form, Floowed is not obligated to provide custom export, migration, transformation, or transition services upon termination. Where export functionality exists within the Service, you are responsible for exporting your Client Data before termination. Additional export or transition assistance may be subject to fees and feasibility.
Floowed may collect and use aggregated, anonymised, or de-identified usage data, system telemetry, and performance metrics for analytics, security, operational, and product improvement purposes, provided such data does not identify you or any individual.
Each party may receive non-public information from the other party that is designated as confidential or that reasonably should be understood to be confidential, including business, technical, commercial, security, customer, pricing, product, and data-related information ("Confidential Information").
The receiving party will:
Confidential Information does not include information that:
A receiving party may disclose Confidential Information where required by law, regulation, court order, or governmental authority, provided it gives prior notice where legally permitted.
Floowed may suspend or restrict access to the Service immediately, with or without notice, if:
Where reasonably practicable, Floowed will use commercially reasonable efforts to notify you of the reason for suspension.
Floowed intends to make the Service generally available on a continuous basis so that Clients may access and use the Service in the ordinary course of business. In operating the Service, Floowed may perform updates, upgrades, releases, patches, maintenance, security work, and other changes, and the availability or functionality of the Service may be affected from time to time by scheduled maintenance, emergency maintenance, capacity constraints, third-party service issues, or events beyond Floowed's reasonable control.
Unless expressly stated in a separate written service level agreement signed by Floowed, the Service is provided on an "as is" and "as available" basis, and Floowed does not guarantee uninterrupted or error-free availability, operation, or performance, and makes no service level commitment regarding uptime, response times, restoration times, or availability.
Floowed may perform scheduled or emergency maintenance, updates, upgrades, releases, patches, or changes to the Service, which may temporarily affect availability or functionality.
Any support, response times, onboarding, implementation, advisory, or customer success services are provided only if included in your subscription plan, Order Form, or other written agreement.
To the maximum extent permitted by law:
You will indemnify, defend, and hold harmless Floowed, its affiliates, and their respective officers, directors, employees, agents, contractors, and licensors from and against any claims, actions, proceedings, investigations, damages, liabilities, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to:
To the maximum extent permitted by law:
In no event will Floowed be liable for any indirect, incidental, consequential, special, exemplary, punitive, or aggravated damages, or for any loss of profits, revenue, business, anticipated savings, goodwill, reputation, opportunities, data, or use, even if advised of the possibility of such damages.
Floowed's total aggregate liability arising out of or relating to the Service, these Terms, or any Order Form will not exceed the total fees actually paid by you to Floowed for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.
The parties acknowledge that the disclaimers and limitations in these Terms form an essential basis of the bargain between them.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
You may terminate your subscription at any time in accordance with Section 5, but such termination does not relieve you of payment obligations already incurred.
Floowed may terminate these Terms or your access to the Service immediately if:
Upon termination or expiration:
Any provisions that by their nature should survive termination will survive, including those relating to fees owed, intellectual property, confidentiality, indemnities, disclaimers, limitations of liability, governing law, and general provisions.
Unless you opt out in writing, Floowed may identify you as a customer and use your company name and logo on its website, customer lists, and ordinary promotional materials. Floowed will not issue a press release naming you or describing your use of the Service without your prior written consent, unless otherwise agreed.
Any legal notices under these Terms must be in writing and sent:
Operational notices, billing notices, service notices, and notices of changes to these Terms may be given through the Service, by email, or by posting on the Floowed website.
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, will be governed by and construed in accordance with the laws of Singapore.
The courts of Singapore will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
These Terms, together with any applicable Order Form and the Privacy Policy, form the entire agreement between the parties regarding the Service and supersede all prior discussions, proposals, and agreements on that subject matter.
If you and Floowed enter into a separate master services agreement, enterprise agreement, or other negotiated written agreement signed by both parties governing your use of the Service, that agreement will prevail over these Terms to the extent of any conflict. If no such signed agreement exists, any applicable Order Form will prevail over these Terms solely to the extent of a conflict regarding pricing, subscription scope, usage limits, support commitments, billing terms, or other expressly stated commercial terms in that Order Form.
You may not assign, transfer, charge, subcontract, or otherwise deal with your rights or obligations under these Terms without Floowed's prior written consent. Floowed may assign or transfer these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all relevant assets.
Floowed may use affiliates, subprocessors, contractors, and service providers to perform any part of the Service.
Floowed will not be liable for any failure or delay resulting from causes beyond its reasonable control, including natural disasters, acts of God, war, terrorism, civil unrest, labour disputes, epidemics, pandemics, internet failures, cloud outages, utility failures, cyberattacks, or government action.
A failure or delay in exercising any right under these Terms does not operate as a waiver.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.
The parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, fiduciary, agency, employment, or exclusive relationship between the parties.
You agree that these Terms, notices, disclosures, consents, invoices, and other communications may be provided electronically, and that electronic acceptance and electronic records will have legal effect to the extent permitted by applicable law.
Floowed may modify these Terms from time to time. For material changes, Floowed will provide notice through the Service or by email. Unless otherwise stated, changes take effect on the stated effective date. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.