Twilio, ready to run.
The Twilio integration is the chase that reaches everyone. Floowed sends the request for what is missing by SMS, reads the reply, and keeps the case moving without anyone opening a portal.
What it does.
What Floowed reads from Twilio
- Replies to a message we sent, including photos sent by MMS
- Delivery status, so a chase that never landed can be retried
What it writes back
- The request for what is missing
- A reminder, on the schedule your rules set
- Confirmation once the case clears
SMS is the lowest common denominator and that is its value: no app, no login, no portal. It is also the least private channel, so we keep the content thin and put anything sensitive behind a link the recipient signs in to open. Before planning around US numbers: sending from a +1 10DLC number needs A2P 10DLC brand and campaign registration, and Twilio blocks unregistered traffic outright. Start that early.
A delivery address change, from support ticket to updated shipment.
- Gather
A customer asks in Zendesk to change the delivery address on an order. We pull the order from Shopify and the shipment from ShipStation.
- Interpret
We read the request and check whether the order has been picked, labelled or shipped.
- Chase
We text the customer through Twilio to confirm the new address, and read the reply when it comes back.
- Decide
Your change rules run in the deterministic policy engine. A shipped order or a flagged address goes to the support lead to decide.
- Act
We update the order and the shipment, confirm to the customer by SMS, and close the Zendesk ticket with what was done.
Used in the same case
The connection, in detail.
How it connects.
- 1
Connect Twilio
Using your Account SID with an API key and secret; a restricted key can be limited to Messaging. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Communication.
Questions
Does Floowed integrate with Twilio?
Yes, on your own Twilio account and numbers, using an API key you issue.
How does the Twilio integration connect?
You issue an API key on your account and we send from your numbers, so the sender stays yours. A restricted API key can be limited to Messaging. Replies and delivery updates come back as webhooks that Twilio signs, and we verify the signature.
What can Floowed do with Twilio?
Chase a missing document, confirm a detail, or tell someone their case has cleared. It reaches people who won't open an email.
Do I need to build anything to use it?
No. Chasing is part of every operation, and Twilio is one of the channels it can chase on.
Is SMS secure enough for this?
Treat it as a postcard. We keep message content thin and put anything sensitive behind an authenticated link.
What does the Twilio integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case. Start free with $80 of credits, no card and no sales call. Twilio bills your messages separately.
Start with Twilio. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.