THE DECISION PLATFORM
Zendesk, ready to run
Choose. Adapt. Run.
The Zendesk integration decides the tickets your team keeps deciding by hand. Floowed reads the ticket, its history and whatever the customer attached, applies your rules, and answers or escalates according to them.
THE INTEGRATION
What the Zendesk integration does
Zendesk is customer support ticketing. Floowed connects to it, reads what a decision needs, and puts the outcome back where your team already works. Nothing migrates and nothing is replaced.
Some of what we read from Zendesk
- Tickets, their comments and their history
- The requester, and what they have asked for before
- Files and images attached to a ticket
- Custom fields, as your team actually uses them
Some of what we write back to Zendesk
- The outcome, as a comment on the ticket
- Status, tags and custom fields set to match the decision
- The ticket assigned to whoever the decision says should own it
- A private note carrying the reasoning, for the agent rather than the customer
Examples, not a list of limits. A decision can read anything the Zendesk API exposes and write back wherever it allows it, so tell us what yours needs to see.
THE LIBRARY
Decisions that run on Zendesk
These are library flows, already built. Choose one, adapt it to your systems and your rules, and Floowed runs every case: reading and interpreting what arrives, chasing what is missing, and deciding what happens next.
- Refunds and goodwillRetail
- Claims intakeInsurance
- Customer onboardingBanking
These are where Zendesk comes up most. A decision is described rather than picked from a menu, so if yours is not here, it is a conversation rather than a no.
AND FURTHER
It goes further than Zendesk
The same decisions reach the systems most platforms cannot. Core banking, credit bureaus, KYC providers and insurance cores have no app to install: they start with an agreement and credentials issued to you. Some are a modern OAuth API once you have them, others are SFTP, SOAP or mTLS. We connect whichever it turns out to be.
- Notion
- Sage
- Experian
- Equifax
- Guidewire
- Temenos
- Salesforce
- Mambu
- Duck Creek
- NetSuite
- Plaid
- Shopify
Not listed is not the same as not possible. We connect over REST, OAuth, API keys, webhooks, SFTP, SOAP, mTLS and direct database reads, so if a system has an interface of any kind we can reach it. Ask us about the one you are worried about.
SETUP
How the Zendesk integration connects
Choose
Pick the decision from the library. It arrives already built, carrying what earlier runs taught it.
Adapt
Connect Zendesk using REST API over OAuth 2.0, then set the rules and the gates to yours. You decide how much it decides.
Run
Every case runs the same way, with the reasoning attached and a full audit trail. Anything sensitive waits for a person.
NEARBY
More integrations in customer support
- Front
- Help Scout
- Intercom
- Salesforce Service Cloud
- Freshdesk
- Kustomer
- Gorgias
QUESTIONS
Zendesk integration FAQ
Does Floowed integrate with Zendesk?
Yes. The Zendesk integration connects over OAuth 2.0 across tickets, comments, users and attachments.
How does the Zendesk integration connect?
OAuth against your Zendesk subdomain, with the scopes you approve. Zendesk has put its older API tokens on a deprecation path, so OAuth is the one to set up.
What can Floowed do with Zendesk data?
A refund, a goodwill credit or a claim is a decision, not a routing problem. Floowed reads the ticket and its attachments, applies your policy, and either answers or hands it to a person with the reasoning attached.
Do I need to build a workflow to use it?
No, and your triggers and macros keep running. Floowed makes the call they were never built to make, then lets them move the work.
Is my Zendesk data secure?
Scopes are approved at connect time and revocable from your admin centre. Anything customer-facing can wait for approval before it sends.
What does the Zendesk integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case.
Start with Zendesk. Add the rest.
Free to try, no card, no sales call. We front you $80 of credits to run the first cases.