Shopify, ready to run.
The Shopify integration runs the cases your support team keeps handling by hand. Floowed reads the order, the customer history and the payment behind it, applies your refund and goodwill rules, and acts in Shopify.
What it does.
What Floowed reads from Shopify
- Orders, line items and fulfillment status
- Customers, where your plan allows us the contact fields
- Payments and refunds, and disputes if you run Shopify Payments
- Products and inventory, where a rule depends on them
What it writes back
- A refund, where the rules allow one
- Tags on the order or the customer, so the rest of your stack can filter
- A note on the order recording what was decided and why
- Store credit on the customer's account, where the decision creates it
Two things Shopify decides rather than we do. Customer names, emails, phone numbers and addresses are protected customer data, released only to an app that has been granted that access. And an app sees the last 60 days of orders by default; older orders need the read_all_orders scope, which Shopify approves separately.
A return and refund case, from the customer's message to the refund.
- Gather
A customer asks for a return in Gorgias. Floowed opens a case and pulls the order, its fulfilment and the customer's order history from Shopify.
- Interpret
Floowed reads the customer's photos and message and checks the return against the order lines and your return window.
- Chase
The warehouse is asked to confirm the item arrived, using the return shipment in ShipStation. If the customer has not sent the return, they get a reminder through the ticket.
- Decide
Your return rules run in the deterministic policy engine: refund, store credit or decline. A return that does not fit them goes to the customer service lead to decide.
- Act
Floowed creates the refund or the store credit in Shopify, tags the order, notes the decision on it and records the credit note in Xero.
Used in the same case
The connection, in detail.
How it connects.
- 1
Connect Shopify
Using an app installed on your store, authorised through Shopify's OAuth install flow. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
Questions
Does Floowed integrate with Shopify?
Yes, through the GraphQL Admin API, as an app you install on your store with the access scopes you approve.
How does the Shopify integration connect?
You install Floowed on your store and grant the scopes it needs. Several stores can be connected, each with its own rules. Since January 1, 2026, new custom apps are created in Shopify's Dev Dashboard rather than the store admin, and either way an app reaches your data only by being installed.
What can Floowed do with Shopify data?
A refund request is a case: what was ordered, what arrived, what the customer has done before, and what your policy says. Floowed reads that, your policy decides, and Floowed acts on the order with a refund, store credit, a tag or a note.
Do I need to build anything to use it?
No. Describe the operation in the Floowed Dashboard, Slack or Microsoft Teams, connect Shopify, and set your rules and the point at which a person still decides.
Is my Shopify data secure?
Scopes are granted at install and removed when you uninstall the app. Customer contact fields are protected by Shopify and only released under its protected customer data rules. Every case keeps a full record of what was read, decided and written.
What does the Shopify integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case. Start free with $80 of credits, no card and no sales call.
Start with Shopify. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.