WhatsApp Business, ready to run.
The WhatsApp Business integration chases people where they actually reply. Floowed asks a customer or contractor for what a case is missing, takes the photo or document they send straight into the case, and confirms when it is done.
What it does.
What Floowed reads from WhatsApp Business
- Replies from the person a case is waiting on
- Documents and photos sent in the chat
- Delivery and read status of each message
What it writes back
- A request for a missing item, using an approved message template
- A reply within the conversation window
- A confirmation when the case clears
- A handoff to a person when the reply needs judgment
WhatsApp only allows free-form messages within 24 hours of the person's last message. Outside that window, Floowed has to use a message template Meta has approved, so write and approve your chase templates before the operation goes live.
How it connects.
- 1
Connect WhatsApp Business
Using its API, with scoped access. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Communication.
Questions
Does Floowed integrate with WhatsApp Business?
Yes. Floowed connects to the WhatsApp Business Platform through its API, with access limited to your business phone number.
What can Floowed do in WhatsApp Business?
It asks people for missing documents, reads the files and replies they send back, confirms outcomes, and hands the chat to a person when needed.
Is my WhatsApp Business data secure?
Floowed only gets the access it needs in WhatsApp Business, never stores a password, and logs every read and write with the reason.
What does the WhatsApp Business integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with WhatsApp Business. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.