Magento, ready to run.
The Magento integration runs the refunds and goodwill your support team keeps handling by hand. Floowed reads the order, the customer history and the payment behind it, applies your rules, and acts on the order.
What it does.
What Floowed reads from Magento
- Orders, line items and status
- Customers, and the orders behind them
- Invoices, shipments and credit memos already raised
- Products and stock, where a rule depends on them
What it writes back
- A credit memo, where the rules allow a refund
- A comment in the order's history recording what was decided and why
This is Adobe Commerce, which most people still call Magento. Two things worth knowing before setup. How we authenticate depends on which Commerce you run: self-hosted and Cloud use an integration you create in the admin, with requests signed rather than sent as a plain bearer token (Adobe disabled that by default), while Adobe Commerce as a Cloud Service uses Adobe IMS instead. And refunds are credit memos with two routes: an offline refund that records it in the books, and an online refund against the invoice that asks your payment gateway to return the money. We follow the original payment method.
A return case, from the customer's request to the credit memo.
- Gather
A customer asks for a return in Freshdesk. Floowed opens a case and pulls the order, the invoice and the customer's past orders from Magento.
- Interpret
Floowed reads the customer's message and photos and checks the return against the order lines, the invoice and your return window.
- Chase
The warehouse is asked in Microsoft Teams or the Floowed Dashboard to confirm the item arrived and its condition. A customer who has not shipped it gets a reminder through the ticket.
- Decide
Your return rules run in the deterministic policy engine: full, partial or no refund. A return that does not fit them goes to the customer service lead to decide.
- Act
Floowed raises the credit memo in Magento on the route the payment method requires, comments on the order, and records the credit in NetSuite.
Used in the same case
The connection, in detail.
How it connects.
- 1
Connect Magento
Using self-hosted and Cloud: an integration created in the admin, with requests signed using OAuth 1.0a. Adobe Commerce as a Cloud Service: Adobe IMS (OAuth 2). Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
Questions
Does Floowed integrate with Magento?
Yes, across orders, customers, invoices and credit memos, over the Adobe Commerce REST API.
How does the Magento integration connect?
On self-hosted and Cloud, your admin creates an integration, grants it the resources the case needs and activates it; requests are then signed with OAuth 1.0a, because using the integration's access token as a plain bearer token is disabled by default. On Adobe Commerce as a Cloud Service it is Adobe IMS instead. Tell us which you run.
What can Floowed do with Magento data?
A refund request is a case: what was ordered, what arrived, what this customer has done before, and what your policy says. Floowed reads it, your policy decides, and Floowed raises the credit memo where the rules allow, offline or online as the original payment requires.
Do I need to build anything to use it?
No. Describe the operation in the Floowed Dashboard, Slack or Microsoft Teams, connect Magento, and set your rules and the point at which a person still decides.
Is my Magento data secure?
The integration carries only the resources you grant and can be deactivated from the admin panel. Card details stay with your payment gateway. Every case keeps a full record of what was read, decided and written.
What does the Magento integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case. Start free with $80 of credits, no card and no sales call.
Start with Magento. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.