THE DECISION PLATFORM
WooCommerce, ready to run
Choose. Adapt. Run.
The WooCommerce integration decides the refunds and goodwill your team keeps deciding by hand. Floowed reads the order, the customer history and the payment behind it, applies your rules, and acts on the order.
THE INTEGRATION
What the WooCommerce integration does
WooCommerce is commerce for WordPress. Floowed connects to it, reads what a decision needs, and puts the outcome back where your team already works. Nothing migrates and nothing is replaced.
Some of what we read from WooCommerce
- Orders, line items and status
- Customers, and the orders behind them
- Refunds already issued
- Products and stock, where a rule depends on them
Some of what we write back to WooCommerce
- A refund, where the rules allow one
- Order status set to match the decision
- A private note on the order recording what was decided and why
- A coupon, where the decision creates one
Examples, not a list of limits. A decision can read anything the WooCommerce API exposes and write back wherever it allows it, so tell us what yours needs to see.
One thing we are careful about here, because WooCommerce is not. Creating a refund through its API calls your payment gateway by default and actually returns the money. That is a real payment, not a bookkeeping entry, which is exactly why refunds sit behind whatever approval threshold you set rather than running the moment a rule matches.
THE LIBRARY
Decisions that run on WooCommerce
These are library flows, already built. Choose one, adapt it to your systems and your rules, and Floowed runs every case: reading and interpreting what arrives, chasing what is missing, and deciding what happens next.
- Refunds and goodwillRetail
- Customer onboardingBanking
These are where WooCommerce comes up most. A decision is described rather than picked from a menu, so if yours is not here, it is a conversation rather than a no.
AND FURTHER
It goes further than WooCommerce
The same decisions reach the systems most platforms cannot. Core banking, credit bureaus, KYC providers and insurance cores have no app to install: they start with an agreement and credentials issued to you. Some are a modern OAuth API once you have them, others are SFTP, SOAP or mTLS. We connect whichever it turns out to be.
- Notion
- Sage
- Experian
- Equifax
- Temenos
- Salesforce
- Mambu
- NetSuite
- Plaid
- Shopify
- Stripe
- Onfido
Not listed is not the same as not possible. We connect over REST, OAuth, API keys, webhooks, SFTP, SOAP, mTLS and direct database reads, so if a system has an interface of any kind we can reach it. Ask us about the one you are worried about.
SETUP
How the WooCommerce integration connects
Choose
Pick the decision from the library. It arrives already built, carrying what earlier runs taught it.
Adapt
Connect WooCommerce using REST API, with a key pair you generate, then set the rules and the gates to yours. You decide how much it decides.
Run
Every case runs the same way, with the reasoning attached and a full audit trail. Anything sensitive waits for a person.
NEARBY
More integrations in e-commerce
- Shopify
- BigCommerce
- Magento
- Amazon Seller Central
QUESTIONS
WooCommerce integration FAQ
Does Floowed integrate with WooCommerce?
Yes, through the WooCommerce REST API, using a consumer key and secret you generate in your store settings.
How does the WooCommerce integration connect?
You generate a key pair with the permissions the decision needs, over HTTPS. You can revoke it from WordPress at any time.
What can Floowed do with WooCommerce data?
A refund request is a decision: what was ordered, what arrived, what this customer has done before, and what your policy says. Floowed reads it, decides, and acts on the order.
Do I need to build a workflow to use it?
No. Choose refunds and goodwill from the library, add the key, and set where a person still has to look.
Is my WooCommerce data secure?
The key carries only the permissions you grant and is deletable from your store at any time. Everything travels over HTTPS, and card details stay with your gateway. Worth knowing that this is a static key pair rather than an expiring token, so treat it like a password and rotate it as you would one.
What does the WooCommerce integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case.
Start with WooCommerce. Add the rest.
Free to try, no card, no sales call. We front you $80 of credits to run the first cases.