Gorgias, ready to run.
The Gorgias integration lets Floowed handle the ecommerce tickets that need checking before anyone acts, such as refunds, returns and damaged deliveries. Floowed reads the ticket, the customer and their order details, applies your rules, and leaves the agent a clear answer.
What it does.
What Floowed reads from Gorgias
- Tickets, with messages and attachments
- Customers and their order history from your store
- Tags and custom fields on a ticket
- Photos of damaged or wrong items
What it writes back
- An internal note with the outcome and its reason
- A reply to the customer asking for a photo or order number
- Tags that route the ticket or mark its result
- The ticket assigned to an agent when a person should approve
Damage and wrong item claims usually hinge on a photo, and Floowed can read that photo against the order before an agent opens the ticket. Keep refunds above your chosen amount, or from customers with repeat claims, with a person.
How it connects.
- 1
Connect Gorgias
Using an API key. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Customer support.
Questions
Does Floowed integrate with Gorgias?
Yes. Floowed connects to Gorgias with an API key and works on the tickets your operations cover.
What can Floowed do with Gorgias?
It reads tickets, photos and order details, decides refund and return cases against your rules, adds internal notes, replies to customers and routes tickets.
Is my Gorgias data secure?
Floowed only gets the access it needs in Gorgias, never stores a password, and logs every read and write with the reason.
What does the Gorgias integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with Gorgias. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.