Freshdesk, ready to run.
The Freshdesk integration lets Floowed work the tickets that are really cases, such as refunds, returns or account changes. Floowed reads the ticket and its attachments, checks the request against your rules, and replies or hands off to an agent with the work already done.
What it does.
What Floowed reads from Freshdesk
- Tickets, with their conversations and attachments
- Contacts and companies
- Custom fields, status and priority
- Groups and assigned agents
What it writes back
- A private note explaining the outcome and its reason
- A reply to the customer asking for what is missing
- Updated status, tags or custom fields
- The ticket assigned to an agent when a person should decide
Floowed writes its reasoning as a private note first, so the agent who picks up the ticket sees what was checked and why. Start with replies held for agent approval, and let Floowed answer directly only for the request types you trust it with.
How it connects.
- 1
Connect Freshdesk
Using an API key. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Customer support.
Questions
Does Floowed integrate with Freshdesk?
Yes. Floowed connects to Freshdesk with an API key and works on the tickets your operations cover.
What can Floowed do with Freshdesk?
It reads tickets, attachments and contact details, decides requests like refunds or returns against your rules, adds private notes, replies to customers and routes tickets to agents.
Is my Freshdesk data secure?
Floowed only gets the access it needs in Freshdesk, never stores a password, and logs every read and write with the reason.
What does the Freshdesk integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with Freshdesk. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.