Kustomer, ready to run.
The Kustomer integration puts a support operation on the customer's timeline. Floowed reads the conversations and customer record behind a request, works the case against your rules, and posts the outcome back where your agents already look.
What it does.
What Floowed reads from Kustomer
- Customers and the timeline of their activity
- Conversations and the messages inside them
- Attachments customers send with a message
- Custom objects, such as orders or claims, linked to a customer
What it writes back
- An internal note on the conversation with the outcome and the reason
- Tags and conversation status, so queues stay accurate
- Updates to a custom object, such as a claim marked cleared
- A reply draft for an agent to review and send
Kustomer organizes everything around the customer, so one person can have a refund, a claim and a complaint running at once. Floowed attaches each case to the right conversation and object, which keeps parallel requests from blending together. Replies that change what a customer is owed are best left as drafts an agent sends.
How it connects.
- 1
Connect Kustomer
Using an API key with the roles you choose. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Customer support.
Questions
Does Floowed integrate with Kustomer?
Yes. Floowed connects to Kustomer with an API key and works with customers, conversations and custom objects.
What can Floowed do in Kustomer?
It reads the conversation and the customer's history, checks the request against your rules, and writes a note, tags, status and a reply draft back to the conversation.
Is my Kustomer data secure?
Floowed only gets the access it needs and never stores a password. Every read and write in Kustomer is logged with the reason for it.
What does the Kustomer integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with Kustomer. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.