Help Scout, ready to run.
The Help Scout integration lets Floowed work the conversations in your mailboxes that turn out to be cases. Floowed reads the thread and its attachments, checks the request against your rules, and adds a note for your team or a reply asking for what is missing.
What it does.
What Floowed reads from Help Scout
- Conversations and threads in the mailboxes you choose
- Customers and their details
- Attachments on a thread
- Tags and custom fields
What it writes back
- A note with the outcome and its reasoning
- A reply to the customer asking for missing information
- Tags or a status change that show where the case stands
- An assignment to the teammate who owns the decision
Help Scout teams value a personal tone, so let Floowed do the checking and write its findings as a note, and let your team decide how much of the reply it sends on its own. Most teams begin with notes only and add replies for the simplest request types.
How it connects.
- 1
Connect Help Scout
Using OAuth, approved by an admin. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Customer support.
Questions
Does Floowed integrate with Help Scout?
Yes. Floowed connects to Help Scout with OAuth, approved by an admin, in the mailboxes you choose.
What can Floowed do with Help Scout?
It reads conversations, customers and attachments, checks requests against your rules, adds notes, replies for missing information, and tags and assigns conversations.
Is my Help Scout data secure?
Floowed only gets the access it needs in Help Scout, never stores a password, and logs every read and write with the reason.
What does the Help Scout integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with Help Scout. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.