Intercom, ready to run.
The Intercom integration brings Floowed into the conversations and tickets where customers ask for things that need checking. Floowed reads the conversation, the contact and their attributes, works the case against your rules, and leaves a note or a reply for your team.
What it does.
What Floowed reads from Intercom
- Conversations and tickets
- Contacts and companies, with their data attributes
- Attachments shared in a conversation
- Tags and the teammate or team assigned
What it writes back
- An internal note with the outcome and its reasoning
- A reply asking the customer for what is missing
- Tags or data attributes that record the result
- An assignment to the teammate who owns the decision
Intercom often has an AI agent answering first, and the requests it cannot resolve are usually the ones that need a document or a rule checked. Floowed picks those up at handover, does the checking, and leaves the teammate a note with the answer and the reason.
How it connects.
- 1
Connect Intercom
Using OAuth, approved by an admin. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
More in Customer support.
Questions
Does Floowed integrate with Intercom?
Yes. Floowed connects to Intercom with OAuth, approved by an admin, and works on the conversations and tickets you route to it.
What can Floowed do with Intercom?
It reads conversations, tickets and contact attributes, checks requests against your rules, adds notes, replies for missing information, and tags or assigns the case.
Is my Intercom data secure?
Floowed only gets the access it needs in Intercom, never stores a password, and logs every read and write with the reason.
What does the Intercom integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
Start with Intercom. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.