Jira, ready to run.
The Jira integration turns an issue queue into a case queue. Floowed reads the issue and everything attached, chases what is missing, and transitions it with the decision and the reasoning recorded against it.
What it does.
What Floowed reads from Jira
- Issues, as one case each
- Fields and custom fields, as your project actually models them
- Attachments on an issue
- Comments, where the answer to a question arrived as one
What it writes back
- The outcome, into fields and custom fields
- The issue transitioned to where the decision says it belongs
- A comment carrying the reasoning
- A linked issue, where the decision creates work for someone
A client change request, from ticket to signed change order.
- Gather
A client sends an updated spec and it becomes a Jira issue. Floowed pulls the account from Salesforce and the signed statement of work from Google Drive.
- Interpret
It reads the spec and the statement of work and marks which parts of the request are in scope and which are new.
- Chase
The effort estimate is empty, so Floowed asks the assignee on the issue, then asks the client to confirm one ambiguous requirement.
- Decide
The policy engine runs your change rules. Work in scope goes ahead, and anything larger than your rules allow goes to the account lead, who decides.
- Act
Floowed sends the change order for signature in DocuSign, transitions the issue with the reasoning as a comment, and updates the opportunity in Salesforce.
Used in the same case
The connection, in detail.
How it connects.
- 1
Connect Jira
Using OAuth 2.0 (3LO) against your Atlassian site. Atlassian API tokens now expire after at most a year. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
Questions
Does Floowed integrate with Jira?
Yes. The Jira integration connects to Jira Cloud over OAuth 2.0 and works with issues, fields, attachments, comments and transitions.
How does the Jira integration connect?
OAuth 2.0 against your Atlassian site, with the scopes you approve. The app acts for the user who consents, so it can never do more than that user can in Jira. Atlassian API tokens now expire after at most a year, so OAuth is the one worth setting up.
What can Floowed do with Jira data?
It reads the issue and its attachments, applies your rules, then sets the fields, transitions the issue and comments with the reasoning. Where a document is attached, it reads that too.
Do my Jira workflows still apply?
Yes. Your rules pick the right transition; Jira's own conditions and validators still decide whether it is allowed, exactly as they would for a person.
Is my Jira data secure?
Access is limited to the approved scopes and the consenting user's permissions, and revocable from your Atlassian account. Every case keeps a full record of what was read, which rule decided it and what was written.
What does the Jira integration cost?
Nothing extra. Integrations are included, and you pay for the work Floowed does on a case. Start free with $80 of credits, no card and no sales call.
Start with Jira. Add the rest.
Free to try, no card, no sales call. Your first $80 of credits is on us.