OneSignal, ready to run.
The OneSignal integration lets a case reach people on the devices they actually check. Floowed reads a user's subscriptions and tags, and sends a push, email or SMS through OneSignal when a case needs an answer or has an outcome to share.
What it does.
What Floowed reads from OneSignal
- Users and their push, email and SMS subscriptions
- Tags set on a user
- Segments a user falls into
- Delivery results for messages Floowed sent
What it writes back
- A push notification asking for a missing document
- An email or SMS with the outcome of a case
- Tags on the user recording where their case stands
OneSignal works best as a nudge channel for customers and field staff who never open an inbox. Keep the message short and link back to where the person can answer. The reply comes into the case through that link, since a push notification carries nothing back on its own.
How it connects.
- 1
Connect OneSignal
Using an API key. Nothing migrates and nothing is replaced.
- 2
Build your operation
Describe it in Slack, Teams or the Floowed Dashboard. Floowed builds it and asks only what it can’t work out.
- 3
Let it run
Every case runs from request to outcome, the same way each time, with the reasons on record. Anything sensitive waits for a person.
Questions
Does Floowed integrate with OneSignal?
Yes. It connects with a OneSignal app API key and works on users, tags and messages.
What can Floowed do with OneSignal?
It sends push, email or SMS messages to chase what a case is missing or to share an outcome, and tags the user so your segments stay current.
Is my OneSignal data secure?
Floowed only gets the access it needs in OneSignal and never stores a password. The key belongs to one OneSignal app and can be rotated there. Every read and write is logged with the reason.
What does the OneSignal integration cost?
Nothing extra. Integrations are included in every plan, and you only pay for the work your operations do.
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