Terms & Conditions

1.1 Contracting Entity. The entity you are contracting with depends on your domicile:
‍Philippines: If the Customer is located in the Philippines, you are contracting with Kredit Hero Inc. (Philippines).
‍Rest of World: If the Customer is located anywhere else, you are contracting with Kredit Hero Pte Ltd (Singapore).
Both entities are collectively referred to herein as "Floowed", "we", or "us".

‍1.2 "Order Form" means the online checkout page selected by you or the written sales order signed by both parties describing the Subscription Tier, Fees, and Credits.

‍1.3 "Credits" means the units of value used to measure usage of specific features (e.g., document processing volume). These are categorized as either "Plan Credits" (included in the monthly fee) or "Add-On Credits" (purchased separately).

2.1 SaaS Access. Floowed grants Customer a non-exclusive, non-transferable, revocable right to access and use the Floowed platform (the "Service") for Customer’s internal business operations during the Subscription Term.

‍2.2 Acceptable Use Policy. Customer agrees not to, and not to permit third parties to:
(a) License, sublicense, sell, resell, or lease the Service;
(b) Reverse engineer, decompile, or attempt to discover the source code of the Service;
(c) Use the Service to store or transmit infringing, libelous, or otherwise unlawful material;
(d) Use the Service for money laundering, terrorist financing, predatory lending, or any activity prohibited by applicable financial regulations.

2.3 Nature of Service (No Decisioning). Customer acknowledges that Floowed is a workflow automation and document digitization tool. Floowed is not a lender, credit bureau, or financial advisor. The Service provides analyses and workflows but does not make credit decisions. All lending decisions, risk assessments, and compliance with banking regulations (including KYC/AML) are the sole responsibility of the Customer.

‍2.4 Professional Services. If Customer requests customization, integrations, or training not included in the standard SaaS offering ("Professional Services"), these shall be governed by a separate Statement of Work (SOW) and charged at Floowed’s then-current standard rates or as agreed in the Order Form.

3.1 Standard Tiers. For non-Enterprise tiers, Floowed will use commercially reasonable efforts to maintain availability but does not offer a Service Level Agreement (SLA) or uptime guarantee. The Service is provided "As Is."

‍3.2 Enterprise Tier. For Customers on the Enterprise Tier, the Service Availability commitment, support times, and applicable Service Credits shall be governed by the Enterprise SLA Addendum attached to the specific Order Form.

4.1 Subscription Tiers. Fees are based on the Tier selected. Tiers include a set number of features and Plan Credits.

‍4.2 Credit Expiration Policy.
Plan Credits: Credits included as part of the monthly/annual base Subscription Fee expire at the end of each billing cycle (month or year, depending on plan) and do not roll over.
‍Termination Effect: If the Subscription is cancelled or terminated for any reason, all Credits (both Plan and Add-On) are immediately forfeited and have no cash surrender value.

‍4.3 Payment Terms.Self-Service: Fees are payable upfront via Credit Card.
‍Direct Sales: If approved for invoicing, payment terms are Net 14 days from the invoice date.
‍Late Payments: Floowed reserves the right to suspend access for accounts more than 10 days overdue.

‍4.4 Annual Discount. Customers paying annually upfront receive a 20% discount on the base Tier fee. This discount does not apply to Add-On Credit purchases or Professional Services.

‍4.5 Taxes. Fees are exclusive of taxes (GST, VAT, Sales Tax). Customer is responsible for all applicable taxes based on their jurisdiction.

5.1 Customer Data. As between the parties, Customer retains all ownership rights to the data, files, and borrower information uploaded to the Service ("Customer Data").

‍5.2 Cloud Infrastructure & Hosting. Floowed shall maintain appropriate administrative, physical, and technical safeguards to protect the security and integrity of Customer Data. Customer acknowledges that the Service is hosted using reputable, industry-standard third-party cloud infrastructure providers (such as Google Cloud Platform, AWS, or Azure) that maintain industry-standard security certifications (e.g., SOC 2 or ISO 27001). Customer Data shall be hosted in data centers located in Singapore, the United States, or other regions as required to provide the Service, subject to compliance with applicable data residency laws.

‍5.3 Data Breach Notification. In the event of a confirmed security breach involving Customer Data, Floowed will notify Customer without undue delay (and in no event later than 72 hours after discovery) and take reasonable steps to mitigate the breach.

‍5.4 Usage Rights & Aggregation. Customer grants Floowed a license to host, copy, and display Customer Data as necessary to provide the Service. Furthermore, Customer agrees that Floowed may use Customer Data in an anonymized and aggregated form (where the source cannot be identified) to improve algorithms, develop new features, and compile industry benchmarks. Floowed owns all rights to such Aggregated Data.

6.1 Definition. "Confidential Information" means non-public information disclosed by one party to the other, including Borrower Data, technical specifications, and pricing.

‍6.2 Obligations. The receiving party agrees to: (a) hold Confidential Information in strict confidence; (b) not disclose it to third parties (except to employees/contractors under similar confidentiality obligations); and (c) use it only to fulfill its obligations under this Agreement.

7.1 Auto-Renewal. The Agreement will automatically renew for successive periods equal to the initial term (e.g., monthly or annually) unless either party gives notice of non-renewal.

‍7.2 Cancellation. Customer may cancel the subscription with 30 days' written notice. The cancellation will take effect at the end of the 30-day period or the current billing cycle, whichever is later.

‍7.3 Data Export. Upon termination, Customer will have 30 days to export their Customer Data. After this period, Floowed may delete Customer Data.

8.1 "As Is". EXCEPT FOR THE SLA EXPRESSLY PROVIDED TO ENTERPRISE CLIENTS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." FLOOWED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

9.1 By Floowed. Floowed shall defend Customer against any third-party claim alleging that the Service infringes a valid patent or copyright, and shall indemnify Customer for any damages finally awarded against Customer by a court of competent jurisdiction.

‍9.2 By Customer. Customer shall defend Floowed against any third-party claim arising from:
(a) Customer’s violation of the Acceptable Use Policy; or
(b) the nature or content of Customer Data, and shall indemnify Floowed for any damages and costs incurred.

10.1 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOOWED’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO FLOOWED IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT.

‍10.2 Exclusion of Consequential Damages. IN NO EVENT SHALL FLOOWED BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES.

11.1 Publicity. Customer grants Floowed the right to use Customer’s name and logo on Floowed’s website and marketing materials to identify Customer as a user of the Service. Customer may revoke this right at any time by sending an email to Floowed.

‍11.2 Export Compliance. Customer represents that it is not named on any U.S. government or other applicable denied-party list (e.g., OFAC). Customer shall not permit Users to access or use the Service in a U.S.-embargoed country or in violation of any applicable export law.

‍11.3 Governing Law & Dispute Resolution.
Governing Law: This Agreement shall be governed by the laws of Singapore.
‍Arbitration: Any dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC). The seat shall be Singapore. The language shall be English. The Tribunal shall consist of one arbitrator.

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Kredit Hero Pte. Ltd.
trading under floowed

14 Robinson Road 08-01A
Far East Finance Building
Singapore 048545