Friday nights are when FNOLs pile up. 14 minutes per claim on triage, mostly hunting documents and copying fields by hand. Nine days later: 38 seconds.
The nine-day rebuild
Single Floowed canvas handling all three intake channels. Nine nodes: intake, channel-classify, document-extract, policy-lookup, coverage-validate, reserve-estimate, route, notify, handoff.
The result
38 seconds from document arrival to populated adjuster queue. The adjuster's job is now to decide, not to type.
"The queue used to be full of data entry. Now it's full of actual claims decisions." — Senior adjuster, week two
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